Session/Refund Policy

Refund Policy for Portrait Sessions and Prints

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In the case of camera failure, inclement weather, or any other unforeseen incident that prevents MW Media from shooting on a scheduled date a new date will be scheduled or client will be refunded their deposit, if applicable. 

No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made.

Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; MW Media has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the client selected and paid for the photo and then MW Media sent the client the correct photograph) it is then considered non-refundable. If a client has selected and purchased an incorrect photo, he/she must notify MW Media, before receiving the “incorrect” photograph. 

Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the client has already received the photograph/attended a photo session, or any other reason. If a mistaken photo is sent to the client, as documented on the invoice, MW Media will send the correct photo to the client free of charge.

Any questions regarding this Policy please call 470.253.4530 or email me at maurywhitleymedia@gmail.com.

 

 

Policies

All prints and products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. MW Media does, of course guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed. 

 

The session fee deposit is paid in advance to secure your chosen date. It is non-refundable should you cancel, but is transferable to another date in the event you wish to amend your booking with at least 48 hours notice. Special consideration is made for maternity and newborn sessions. The session fee does not include any images, either prints or digital negatives, unless otherwise stated by MW Media; these must be purchased separately.

Please make your selection carefully before ordering and if you have any questions please call me at 470.253.4530 or email me at maurywhitleymedia@gmail.com